We started with Master Fluid in 2015. We had a lot of existing problems with our old coolant, whether it was going rotten, the smell, or stuff like that.

The biggest reason we stay with Master is because we view it as a true partnership. They're not just selling us coolant. They're showing up consistently to check on our coolant.

They run the fluid test and present that data to us. If there are issues, they're going to identify them pretty early in the process.

There's also the full transparency. They're very honest and very competitive in the market. For what they're offering, I just haven't found anybody that can compete with them.

Our biggest change over the last few years is that we've added a few different materials that we cut.

When we've gotten into those worlds, we've always checked with Master: Are we still using the right fluid? Is there a better option?

They've always presented those options, studied them, and helped us figure out whether we want to stay with what we currently use or look at switching to a new fluid.

I've had the luxury of working with three different Master reps. Every one of them, I'd say, is just a good person, a good guy to work with, and a good partner.

They always put the customer first, and they're always willing to go the extra mile to make sure their customer's happy.

I know if I have an issue with our coolant or whatever it might be, if I call them and explain what's going on, they're going to show up, be there to support us, have our back, and really investigate what the problem is and the best way to solve it.

I hope that Master will continue to challenge our thinking, encourage us to look at new products, push the envelope, and look for ways to get better and more consistent.

If new fluids come out, I expect them to introduce them to us and really challenge us to keep getting better and improving our processes.