We really focus on the customer here. I know a lot of companies say that, but our metrics truly prove it.
We focus on a quality product delivered on time. That's something we're very proud of. We work very hard at that.
Quality products delivered on time. That's what customers are looking for. That's what we strive to do every day, and that's why we have a 96% customer retention rate.
The equipment we have is really very important to making the products that we do and delivering them on time. We've got to have some of the best equipment, and we've got to have it in working order at all times. That's very important.
Having state-of-the-art equipment helps with following through with the process of doing what the customers need.
We have equipment that is proven, reliable, and able to consistently make the parts repeatedly. If you ordered a part from us five years ago, it's going to be the same part you get today and the same part you'll get five years from now, still meeting your qualifications and specifications.
I've been in manufacturing for, I think, 37 years now. I've worked in sales before and dealt directly with the customer. One of the biggest complaints is that the suppliers they use are not reliable.
What we do and what we work hard at is making sure they don't have to worry about that. There's no stress, and we do that really well.
What really stands out is honesty and integrity. I know I can go to a customer, and what I promise to them, we're going to deliver on.
Part of the culture here at Staub Manufacturing Solutions is the team. Everyone's responsible for their own quality to meet customer needs.
When you're working at a company, one of the biggest things is working for good people. One thing I like about Staub is that we've got great people. We've got a great team.
Here it's more like a family environment than a work environment. It's always been fun, so I do enjoy that about here.
The team that I work with here at Staub, whether it's from a technical standpoint, a quality standpoint, or a delivery standpoint, I know we're going to perform up to the expectations of the customer.
The customers can expect a quality product delivered on time. We have the people, we have the processes, and we have a clean, modern facility to be able to deliver that each and every time.
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96% Customer Retention: Inside Staub Manufacturing Solutions
At Staub Manufacturing Solutions, reliability is something customers should be able to measure.
We spent time with the Staub team to hear how its people, equipment, processes, and culture work together to consistently produce quality fabricated components and deliver them when promised.
That focus has helped Staub build a 96% customer retention rate.
The team also talks about the part customers do not always see: taking personal responsibility for quality, investing in proven equipment, keeping promises, and creating a workplace where people genuinely enjoy working together.
For customers, the goal is pretty straightforward. Order what you need and know Staub is going to deliver.
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